Retail Business

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  • The Diploma in Retail Business will start from September 2010, in schools and colleges in different areas of the country.

    Here’s a sneak preview of what you’ll learn…

    For the Diploma in Retail Business your course will look at 6 main areas:

    1. Introduction to retail: Explore the whole retail industry and how it works, including different types of businesses and jobs, and what retail means to people and communities.
    2. Exploring enterprise: Look at inspirational entrepreneurs in retail and what has made them so successful, as well as how to set up and run a retail business.
    3. Retail supply chain: Find out how goods in this sector go from being manufactured to being sold on the shop floor.
    4. Retail outlets: See how a retail outlet is run, from job roles to technology and health and safety hazards.
    5. Retail selling: Learn all about sales targets and how to pitch products to customers, as well as taking payments securely.
    6. Customer service: Understand the importance of customer service, how using feedback can help to get better results and handling complaints and compliments.

    If you’re doing a Higher or Advanced Diploma, you will cover more areas including sourcing and buying for product ranges, stock control, retail theatre (including merchandising and product presentation) and many more.

    Download the leaflet

    These are some of the things you might do on your course:

    * Learn every step of the retail process, from the supply chain to merchandising and stock control
    * Look at the risks and problems of retail supply chains, as well as ethical and environmental issues – such as sourcing stock from other countries
    * See how retailers present and sell their products, enticing customers in and making sure they have a positive experience
    * Practice sales techniques in different situations, and learn how to influence buying decisions

    If you like the sound of the Diploma in Retail Business, find out more at