Why did EasyJet cancel flights? All you need to know about the airport disruptions

Holidaymakers have been warned over NINE days of planned strikes expected to cause chaos this summer

Easy Jet, why did EasyJet cancel flights?
(Image credit: Getty)

EasyJet passengers have been left in limbo at the airport after EasyJet cancelled more than 200 flights  - and now there are further disruptions with planned strike action.

The low-cost airline, which operates flights at airports across the UK has come under fire from holidaymakers who have been left stranded at the airport unable to board their flights as they planned to jet away for the half-term holidays (opens in new tab).

But an urgent travel warning is issued this week for Brits heading to Spain as easyJet cabin crew plan NINE days of strikes - three 72-hour stoppages at fortnightly intervals from July 1 with hundreds of staff expected to stop work at easyJet bases in Barcelona, Malaga and Palma. 

The staff walk-outs are set to run from 1st-3rd July, 15th-17th July and 29th-31st July, with the final three days coinciding with widespread train strikes (opens in new tab).

An easyJet spokesperson told The Sun (opens in new tab), “We are extremely disappointed with this action as we have made considerable progress towards a new collective labour agreement and so would like to continue a constructive dialogue with them.

“Should the industrial action go ahead there could be some disruption to our flying programme to and from Málaga, Palma and Barcelona during the strike period.

"However, at this stage, easyJet plans to operate its full schedule and we would like to reassure customers that we will do everything possible to minimise any disruption,” they added.

The news comes just two months after P&O Ferries cancelled all of its ferries (opens in new tab), and Ryanair prepares to strike (opens in new tab) as we look at what is causing the chaos at airports...

Why did EasyJet cancel flights?

EasyJet has cancelled flights because of a number of issues including air traffic control restrictions, runway works and airport handling delays for axing the flights. Earlier this week the airline confirmed its plans to cancel 240 flights at airports across the UK over the next 10 days.

A software failure forced EasyJet to cancel around 200 flights at airports across the UK - due to an IT issue but EasyJet has since confirmed that the latest round of cancellations are unrelated to the IT issue, which is now resolved.

The low-cost airline will still be operating around 1,700 flights per day over the next week, it pledged.

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Why are so many flights like EasyJet being cancelled?

EasyJet aren't the only tour operator that has been forced to cancel flights this half-term, as TUI has also been forced to pull the plug on some of its flights due to a "combination of factors" causing operational disruption. Hundreds of TUI passengers received a text to say that their flight had been cancelled amid an eight hour wait at Manchester Airport terminal. Half-term holiday makers were met with a four-hour wait to get through check-in followed by security and then another four-hour delay 'waiting for a pilot'.

Speaking about one set of disruptions, a spokesperson for TUI said, "We would like to apologise for the inconvenience to our customers on flight TOM2680 from Manchester and Kos, on Saturday 28th May who were delayed to a combination of factors causing significant operational disruption.

"Unfortunately, we felt the impact to customers holiday was too great and took the difficult decision to cancel the flight. We contacted affected customers as soon as we became aware of the change and all customers will receive a full refund within 14 days. We understand how disappointing and frustrating this is and we do apologise for any inconvenience caused."

What are my rights if EasyJet cancel my flight?

If EasyJet cancel your flight there are several options available to you, and these can be requested by logging on to your booking online or via the easyJet App:

  1. Switch to another flight for free - You can search easyJet flights and make changes to your booking yourself via Manage Bookings. When making changes online, you can choose to change the departure or arrival airport to another one within the same country.
  2. Choose a voucher for the full value of your booking - The voucher is valid for 12 months from the date of issue and gives you the flexibility to book travel anywhere on our network when you’re ready to fly. You can request the voucher yourself via Manage Bookings.
  3. Request a refund - You can get a refund for the full value of your booking. Refunds will be paid to the account you made the booking with. We’re processing refund requests within 7 days, and they may take a few extra days to come through to your bank account. Once you’ve submitted an online refund request, you can track the status of your request (opens in new tab) online.

For any flights cancelled less than seven days before departure:

  • Airlines are obliged to inform passengers of their rights AND offer a place on an alternative flight - including other airlines - to fly as soon as possible.
  • provide a full refund for parts of the ticket not used.

Flights cancelled with less than two weeks' notice:

  • Passengers may be entitled to additional compensation valued at £220 for journey's less than 1,5000km [Glasgow to Amsterdam] and £350 for flights 1,500km to 3,500km [East Midlands to Marrakesh].

Extra compensation may be possible for:

Passengers who receive little or no notice about their cancelled flight - and ultimately arrive much later at their destination.

Additional help available for those facing delays

Passengers are also permitted to receive refreshments and accommodation as required from Airlines while awaiting a new flight - or reimburse reasonable costs at a later date.

Meanwhile, travellers who are booked on affected package holidays booked through members of Abta (opens in new tab) have the right to alternative arrangements at no extra cost or a full refund without delay.


Can I get a full refund if my EasyJet flight is cancelled?

Yes you can get a full refund if your EasyJet flight is cancelled providing the flight is cancelled less than seven days before the scheduled departure. Passengers must be informed of their rights and offered to be put on an alternative flight - including other airlines - to fly as soon as possible, provide a full refund for parts of the ticket not used.

How do I know if my flight is cancelled?

You can check to see if your flight is cancelled by entering your flight number, airport and departure date in the FlightAware or FlightStats app. Usually air carriers notify passengers directly about any flight cancellations.

Vist EasyJet to find out more about flights and cancellations (opens in new tab).

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Selina Maycock
Senior Entertainment Writer

Selina is a Senior Entertainment Writer with more than 14 years of experience in newspapers and magazines. She currently looks after all things Entertainment for Goodto.com, Woman&Home, and My Imperfect Life. Before joining Future Publishing, Selina graduated from the University of Sheffield in 2006 with a degree in Journalism. She is fully NCTJ and NCE qualified and has 100wpm shorthand. When she's not interviewing celebrities you can find her exploring new countryside walking routes, catching up with friends over good food, or making memories.